Returns & Exchanges
At Moen, we stand behind the quality of our home fixtures and offer a 30-day return window for products in their original packaging. We are committed to ensuring your kitchen or bathroom project is perfect with our streamlined exchange process.
Initiate Your Request
Visit our online Returns Portal with your order number and zip code to select the items you wish to send back.
Print Prepaid Label
Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Pack Your Fixtures
Securely place the unused product in its original Moen box, including all mounting hardware, manuals, and decorative trim.
Ship and Refund
Drop off the package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing